Refund policy

Refund & Return Policy

We carefully package every Painting kit to ensure it reaches you in perfect condition. However, in the rare event that your order arrives damaged, please follow our refund guidelines below.

📹 The Mandatory Unboxing Video

To process any damage claim, we strictly require a complete, unedited unboxing video.

  • The recording must begin before the sealed parcel is opened.

  • It must be a single, continuous shot (no cuts or edits) that clearly displays the damaged item(s).

  • Please Note: We cannot accept or process any refund claims without this unboxing video under any circumstances.

📋 Eligibility Requirements

  • Valid Claims: Refunds are issued exclusively for products that arrive physically damaged (e.g., broken ceramics, leaking paint pots, or missing pieces due to transit damage).

  • Timeframe: You must reach out to us within 24 hours of receiving your package to qualify.

  • Exclusions: We do not provide refunds for a change of mind, unexpected color variations, or normal wear and tear from use.

  • Proof: The unedited unboxing video is mandatory—no exceptions.

🛠️ How to Submit a Claim

  1. Record: Film your entire unboxing process from the exact moment you open the sealed shipping bag or box.

  2. Contact Us: Reach out within 24 hours via WhatsApp at 0319-7135584 or through our website's Contact page.

  3. Submit: Provide your order number and attach the complete unboxing video.

  4. Review: Our team will review your submission and reply with the next steps within 1–2 business days.

💳 Refund Processing

Once your claim is approved, your refund will be processed within 5–7 business days.

  • Prepaid Orders: Funds will be routed back to your original payment method.

  • Cash on Delivery (COD) Orders: Funds will be transferred directly to your bank account.